Frequently Asked Questions
return policy
We return the item only within a week from receipt if it is damaged, the wrong one, or sent in the wrong quantity. Free delivery before the return deadline. The warranty period, that is, return, is seven days from receipt of the goods. Otherwise, we do not accept the goods
How to contact support?
On our website there is a page with contacts, or on the meta platforms (insta, facebook). Also, on email.
How to register on the website?
in the upper right corner there is a button, clicking on which will open the registration menu by mail, Facebook or Google. Choose one of the options and use the site
how long does delivery take?
Delivery on average takes about 3 to 6 days within the European Union, 1-3 days in Poland, 3-5 days in the UK and the Netherlands. The maximum period is 6 days
What payment methods are accepted?
we accept visa/mastercard, paypal and union pay
How to stay informed about new products/updates/promotions?
By going to the very bottom of the home page you will come across an offer to subscribe to our email newsletter
How to update personal information in the account?
in the upper right corner, by clicking on your account avatar, you can go to your personal account and change data
How to rate or leave feedback on a product/service?
you can go to the product page you purchased by going under the product, you have the right to leave your opinion along with other users
in which countries do you operate?
we deliver our goods to European countries, that is, to the EU, Iceland, Turkey, Switzerland and Norway
any other questions on aestheticolympus09@gmail.com